Internet Feeling Sluggish? 3 Fixes That Solve 80% of Slowdowns

Before you call support, try these three quick checks. They take less than 5 minutes and clear up most slow-internet complaints we see.

Internet running slow tonight? Don't panic — and don't reboot everything in the house just yet. In our experience, three checks fix the vast majority of slow-connection complaints:

Power-cycle your router. Unplug it, wait 30 seconds, plug it back in. This clears stale connections and forces a fresh DHCP lease. Old trick, still the most effective.
Test on a wired device. Plug your laptop directly into the router with a network cable. If wired is fast and Wi-Fi is slow, the problem is your wireless — not your internet line.
Run a speed test on two devices. If one is slow and the other is fine, the issue is on that single device (background downloads, Windows updates, malware) — not on your line.

Still slow after all three? That's when our support team can dig in faster, because you've already ruled out the easy stuff. WhatsApp us with your account number and we'll take it from there.